By Meagan Price
“Honesty is the best policy!” It was Benjamin Franklin’s mantra we all learned at a very young age. While parents everywhere have convinced their children this is true, the corporate world seems to live by “honesty is an ‘okay-maybe-it-works-sometimes’ policy.”
We’ve all seen countless examples of dishonesty in the news and in real life — name your politician, Fortune 500 company, or even your neighbor. We’ve all witnessed how and when a lie comes back to bite the liar and it’s not pretty. I believe that dishonesty has a bigger bite in the business world, particularly in employee engagement and company morale metrics.
In a 2017 New Tech Benchmark study done by Culture Amp, companies with highly engaged employees consistently scored high on employee communications metrics. In Quantum Metrics’ Employee Engagement Survey, only 26% of respondents believed their organization provided honesty and transparency when making changes. Companies that encouraged honest feedback among their employees outperformed competitors by 270% over a 10-year period, according to a 2010 Corporate Executive Board study.
I’ve worked for clients that believed their employees should be the first to know company news, and as a result, employees felt invested in the company’s future. I’ve also dealt with clients that considered employees an afterthought, and consequently employees did not consider their leadership trustworthy. The difference in employee morale was stark.
Employees are entitled to know as much of the story as can legally be shared. They’re your team members and your best assets to bring your company success. Company leaders need to approach their employees as allies and as their company’s best marketing ambassadors.
Employees crave honesty. They need straightforward, no-bull communication from their leaders. Employees can spot a “line” from a mile away. Tell your employees the truth about your company strategy, goals and even finances. Maybe the financial news isn’t great but use communication as an opportunity to share how you’re making it better, what the commitment level is from leadership, and how your employees can help the company succeed.
A motivated employee is your best employee. The corporate world should not discount honesty as the “okay-maybe-it-works-sometimes” policy. It’s the foundation to success. If your employees believe in their leaders, they’ll do whatever it takes to help their company succeed.
About the Author
Meagan Price is an independent communications consultant with nearly 20 years of experience in employee communications. She excels in strategic communications planning, change management communications, and senior leadership writing. Ms. Price uses a blend of creativity, the latest communications trends and a healthy dose of common sense to deliver results for her clients. Connect on LinkedIn @MeaganPrice.
By Robert Udowitz, RFP Associates
Whether you’re on the agency or client side of public relations, you’ve no doubt encountered the Request for Proposal – or simply, RFP. It’s a bane to most everyone’s existence for a multitude of reasons yet, by design, it truly is the best way to solicit PR services or respond to the need for them.
Naysayers forget that RFPs span most industries and are a generally accepted method of doing business. In fact, when done well – and by that, I mean comprehensively and transparent – they should serve as the most efficient method of agency selection.
In today’s frantic-paced communications departments it’s difficult to devote the resources to create an RFP and identify the right agencies. But how can you consider hiring a public relations firm that you’re willing to pay, say, $250k or more a year – equal to the cost of several employees – without taking the proper precautions to screen, review, test, and verify those firms?
The average search takes 150-200 hours. Surprised? Look at your clock and consider that you need to build a review team, develop the budget, draft the initial RFP, pre-screen agencies (to ensure expertise and eliminate those with conflicts), read/re-read and evaluate all those responses, schedule presentations, and then make a final selection – all while you manage your department without the agency you desperately need.
So what should you do? Here are a few ideas:
Today’s pool of agency choices is greater than ever before. The large firms have expanded their services and built fully integrated teams. On the other hand, there are many good, smaller specialty firms and independent practitioners that have sprung up that are nimble and cost-effective.
The time and effort it takes to hire a PR firm should begin a long and mutually beneficial relationship. By putting the necessary time, thought and energy on the front-end you’ll become a much more satisfied client that never has to look back with regrets and bemoan your agency to colleagues.
About the Author
Robert Udowitz is a principal with agency search firm RFP Associates, LLC. He can be found at www.rfpassociates.net
By Laura Porter, Independent Writer and Communications Strategist
“I’ve got a great gig for you, only you’ll need to create your own LLC.”
When a recruiter said those words to me in March 2015, I hesitated. Start my own business? I’d been a communications government contractor for years letting others dictate my job location, work, and role. Did I want to become my own boss?
Working for a federal consulting firm was a comfortable situation for me as I always considered myself risk averse. Then the last project I was on ended and there were no other assignments on which to place me.
Everything involves some level of risk, so why not give it a try, I thought to myself. My first major client lasted over two years. However, it turns out relying on one client is not a good long-term approach for building a sustainable career. Today, I consistently support two to three clients at any one time.
How does a communications professional successfully create and build their own business? I’m going to share with you what I learned after four years and how you too can thrive as an independent consultant.Understand Who Your Clients Are and What They Need
While a good communications professional should be able to support clients regardless of the topic, having experience and first-hand knowledge of the fields that your potential clients work in gives you an edge.
The significant experience I had previously working with multiple IT departments unquestionably helped me secure new technology clients. They loved the fact that they didn’t have to explain terms like DevOps or AI, to me and that I could jump in quickly.
If you are looking to break into a new field, read up on that industry and identify opportunities for them to better communicate with stakeholders. They’ll be impressed, and it’s more likely you’ll be hired.Know What You Want to Do and What You Don’t
Previously, I was sometimes placed in positions that made me feel like a square peg trying to fit in a round hole. Communications is a broad term and when you are relying on others to place you in a role, it may not be something you really enjoy.
It’s important to figure out what you really enjoy doing (and do well) and self-identify opportunities where you can use your skills to shine. For me, I love to write blogs, newsletters, and case studies. I’ve now become a go-to-person for content creation.Reach Out to Your Network Even When You’re Not Looking for Work
It may feel awkward reaching out to someone you haven’t connected with in 10+ years only to ask them for work. If you make a habit out of grabbing coffee with contacts or reaching out to check in with them from time to time via email or LinkedIn, you’ll have better luck when you do need a favor.
These touchpoints help you remain fresh in their minds if an opportunity comes up where you’d be a great fit. I recently completed a wonderful six-month stint with two former colleagues who I last worked with 10 years ago. Staying connected with them over the years made them remember to reach out to me when they had the chance to bring me on to a project.Embrace Life-Long Learning
Communications tools from five years ago are already obsolete and the use of social media for brand, company, and personal promotion continually evolves. To remain a successful communications consultant, stay up on the newest trends, understand where communication and engagement is headed, and broaden your knowledge of the latest industry tools and technology.
You should also consider listening to podcasts like Inside PR, follow communications experts like Shel Holz (Internal Communication) Jon Winoker (Writing), and/or Pam Hughes (Marketing) on Twitter, or read books like Lisa Cron’s Wired for Story. It’s easy to stay ahead of the curve if you are willing to put in the effort.Remain Flexible
Becoming your own boss can be especially tempting for working parents. When I first took the plunge, I had visions of greeting my daughter after school in my yoga pants with cookies and milk and cultivating a new hobby.
While there are days when I can greet my daughter and wear my yoga pants to an actual yoga class, sometimes I work longer hours than I did in an office. It’s important to stay flexible to meet your clients’ demands.
The freedom of being your own boss comes with a few strings, but much less than working for someone else.Don’t Panic When Things Slow Down
Sometimes a sure thing, isn’t so certain. Clients who initially promise a contract extension may reconsider due to financial constraints or changing priorities. Work might ebb or flow based on the season.
To account for potential downswings, consider taking on extra work during other phases. Extend your network through business events, ask your contacts to connect you to their network, and browse online job boards.
I secured one of my largest clients by blindly applying for a part-time copywriter job online for a company based in Richmond, VA. The client wasn’t necessarily looking to make the position a remote one, but was swayed by my experience, writing samples, and interview.
If you want to join me and the other 16.5 million others who make up the growing gig economy, do your homework, reach out to your peers, and enjoy the ride!
About the Author
Laura Porter is an independent writer and communications strategist with 16+ years of experience working with government and private sector clients. Ms. Porter conducts activities as diverse as blog writing, case study creation, change management, technical and non-technical writing, web and video content creation, and implementing internal and external client communications campaigns. She enjoys working collaboratively with clients to advance their organization’s mission and get their key messages seen and heard by their target audiences. She currently lives in Arlington, VA with her husband, daughter, and Boston Terrier, Pugsley.
By Aimee Stern, Brave Now PR
I went to a well-attended podcasting seminar at George Washington University’s Trachtenberg School of Public Policy and Public Administration recently. Sponsored by PRSA-NCC, speakers included journalists, GWU professors, production companies and other types of professional podcasters.
They discussed how to create a successful podcast and offered a multitude of tips for how to find your audience, improve marketing, audience engagement and other areas. I sat in on two sessions: “Production Strategies and Post Production Tips,” with Molly Ruland, CEO and Founder, Heartcast Media and Ian Enright, CEO & Co-Founder, Goat Rodeo; and
“Launch Campaigns and Promotion” featuring Jenn Sherman, Founder and Chief Strategist, The Influencer Collective and Michael Hempen, of the Associated Press and the National Press Club. Tips are highlights from their talks.
My favorite tip? If you want to learn about podcasting do not read stuff on the Internet. Go to your local music store and talk to them. They know a lot more about sound and can tell you about the podcasts they listen to.Find Your Audience
You are nothing without your audience. Building it quickly will help you get feedback and make continuous improvements.
Some episodes will be more successful than others. Measure everything. Google Analytics can help.
I was struck by how marketing-driven the podcasters and even the professors were. Marketing can help you find your audience and keep them.
About the Author: Aimee Stern is a writer and PR consultant who loves learning. Her company, Brave Now PR, works with thought leaders to help them shape and share their great ideas.
By Sabrina Kidwai, co-chair Thoth Awards Committee
One of the events members look forward to every year is the Thoth Awards in the fall. It’s a great time to celebrate the best communication campaigns and components created by professionals in the DC area. It’s an annual tradition and now it’s your chance to take part in the great celebration.
Do you have a successful communications campaign or component(s) that you are excited about from 2018? Is there a PR agency or association/nonprofit that you believe should be recognized as a great communications team? If so, now is your chance to submit for the 2019 Thoth Awards. Deadline to submit is July 1 and the early bird deadline is June 7.
As a Thoth committee, we made a few changes to the program this year, and we believe it will help streamline entries as well as give more members an opportunity to apply for and attend the awards ceremony. Here’s what’s new this year:
During the Thoth Awards Luncheon, we also are going to recognize professionals in the industry with more than 30 years of experience, presenting them with our prestigious Hall of Fame Award. Last year’s winners were Martha Boudreau, Executive Vice President & Chief Communications and Marketing Officer at AARP, and Patty Yu, Principal of theYucrew, and they gave great speeches that inspired us to innovate and challenge ourselves every day. I can’t wait to see who we will honor this year. If you know someone who should be nominated for the Hall of Fame award, which is celebrating its 20th anniversary this year, submit your nomination by July 26.